Boundary Waters Care Center achieves 100% resident and family satisfaction rates
The residents residing at Boundary Waters Care Center (BWCC) and their families are highly satisfied, according to a recent survey.
The Customer Experience Survey was completed in November 2023 on behalf of BWCC by Align, an independent research firm that specializes in procuring purposeful data to support senior living and care organizations in quality improvement.
“I am so proud that Boundary Waters Care Center achieved a 100% resident satisfaction and family satisfaction rate,” said Adam Masloski, executive director of BWCC. “Both of these results far exceed the national average of 80%— I am grateful for our team members who are so deeply dedicated to our residents’ and families’ holistic wellness.”
BWCC is a vibrant, nonprofit care community in Ely, where team members are focused on upholding the well-being, dignity, and individual capabilities of each resident. The community serves older adults and their families with short-term rehabilitation services and long-term care designed to ensure residents may safely lead a lifestyle with as much independence as possible.
BWCC is managed by Minneapolis-based Health Dimensions Group (HDG). The values-driven organization provides management and oversight for 48 senior living and care communities in eight states, serving more than 2,500 residents and 2,100 team members. HDG has a long tradition of serving senior communities in Minnesota, including Frazee Care Community in Frazee, Vergas Assisted Living in Vergas, as well as Stoney River in Ramsey.
The Align Customer Experience Survey is key to BWCC’s success in understanding the needs and preferences of residents and their families, so expectations are met and exceeded. Satisfaction scores are determined based-on responses to questions about six domains: dining experience, care quality, communication, environment, care responsiveness, and quality of life.
“Our customer experience survey is a valuable tool that our team uses annually to gather feedback directly from the individuals and families we serve. Based-on the outcomes, we’re able to continually improve in a way that provides our residents with personalized care and service that’s needed for them to lead a safe, healthy and fulfilling lifestyle,” said Masloski.